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Friendliness in Toronto

The joy of having something to do
I was in a Shoppers Drug Mart during a quiet spell, mid-afternoon. Going up to the cash register, the cashier exclaimed, "Yay! A customer!"

Instant dress
I spent perhaps 45 minutes chatting with the designer at Peach Berserk on Wednesday morning. There were no other customers in the store. (Surely, rent is cheaper in Toronto, and they can stay afloat on fewer sales.) They make clothing to order for the same price as off-the-rack, but I was only in town for a week. Nothing in stock fit quite right, so the designer suggested I order something. I observed the brevity of my time in Toronto. It's our slowest season, she replied. We could have it ready by tomorrow.

And they did.

I am still boggled by this: in 24 hours, they printed my choice of fabric, made my dress, and made further minor alterations when I came in the next morning to collect it.

Failed friendliness
I could see the sale rapidly being lost, the more the sales person spoke. She was new, nervous, and trying hard. We asked for the first Lush product on the list and she had not heard of it; for a moment, I thought it might no longer be in production. She info-dumped, telling us too much and, in the process, obliviously streamrollering over my shopping companion's request to be left to browse. The low point of her content, for me, was about bananas. They look like they are good for you, and therefore they are.

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Comments

( 10 comments — Leave a comment )
maxineofarc
Nov. 13th, 2010 02:35 pm (UTC)
Glad your PB experience went well! I've stopped doing mail order from them after far too many bad experiences (the last straw: I requested something be printed using red ink on pink fabric, and confirmed on the phone. I got black on red). I'll still be buying fabric from them but no more garments.
owlfish
Nov. 16th, 2010 02:26 pm (UTC)
It certainly would be harder to deal with problems from a distance. I haven't had them in person, but then I have only had two things made-to-order at this point.
eulistes
Nov. 13th, 2010 02:45 pm (UTC)
I do not know of this emporium, but it sounds like a must-visit for the next time I
m in town. I am v. glad to hear you've been having such a lovely time!
owlfish
Nov. 16th, 2010 02:22 pm (UTC)
Queen St West, west of Spadina, south side.
http://www.peachberserk.com/wordpress/

I have perhaps seven or so of their pieces now, most bought off-the-rack, and two made to order. (One while I still lived there.) maxineofarc has had some complications mail-ordering from them (see above), but I have yet to have problems going there in person. I particularly like their cotton things: comfy and long-wearing.
austengirl
Nov. 13th, 2010 03:01 pm (UTC)
Oh Lush Christmas temps. *shakes head* Is this Queen Street or Eaton Centre? (those were the only 2 branches of Lush I knew of in Toronto when I worked for them, but there may well be more in the city now).

I don't know how busy the store was, or if you were inclined to give that feedback to the manager, but that is very useful feedback to provide.
owlfish
Nov. 16th, 2010 02:23 pm (UTC)
Queen Street. They used to have more branches in town, but cut down a number of years ago. At point point, there were two branches within a 10 minute walk of my department. Neither survived.

The store wasn't busy at all. It was just us two and the verbose person. I'll see if I can email feedback.
pfy
Nov. 13th, 2010 06:36 pm (UTC)
Bananas are bananevolent.
owlfish
Nov. 16th, 2010 02:24 pm (UTC)
Have you had many encounters with evil bananas?
retsuko
Nov. 13th, 2010 10:05 pm (UTC)
Argh on the Lush person not knowing her stock. That really is still my favorite bath products store of all time.

OTOH, a dress made to order overnight?! Wow. Classy!
(Deleted comment)
owlfish
Nov. 16th, 2010 02:25 pm (UTC)
I'm down to one product I regularly buy from them. The Toronto expedition was for C. in the hopes of trying something new and potentially useful for him while he had the luxury of vacation in which to experiment - but we didn't get any further in browsing thanks to that salesperson.
( 10 comments — Leave a comment )