April 6th, 2006

Fishy Circumstances

Customer Service and Trainish Mysteries

Dear Customer Service Agent at the Future Travel Counter at Euston today -

You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.

The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.