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Customer Service and Trainish Mysteries

Dear Customer Service Agent at the Future Travel Counter at Euston today -

You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.

The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.


( 6 comments — Leave a comment )
Apr. 6th, 2006 10:35 pm (UTC)
Hee. One thing I've found is that buying a ticket for a specific trip is infinitely more complicated than just buying an open return.
Apr. 7th, 2006 08:21 pm (UTC)
Next time, I shall travel non-specifically.
(Deleted comment)
Apr. 7th, 2006 08:21 pm (UTC)
Of course... it's my own fault for going there at rush hour. But still! There should have been more windows!
Apr. 7th, 2006 07:35 am (UTC)
I so empathise with that, having spent far too much time queuing there myself - including the time with the elderly man apparently wanting to reconstruct Chesterton's Rolling English Road, only by rail, from the complexity of his itinerary, who had apparently previously spoken to someone on the phone and got different information: this eventually reached the condition of performance art, it went on so long and so very surreally.
Apr. 7th, 2006 08:22 pm (UTC)
By standing in yesterday's queue, I now know the entire life history of a film paraphanelia buff from New York City. Lucky me.
Apr. 7th, 2006 10:57 pm (UTC)
So glad you posted this -- it reminded me that I'd not yet received my train tickets for Kzoo, so I got a chance to follow up on those before it was too late.
( 6 comments — Leave a comment )