S. Worthen (owlfish) wrote,
S. Worthen
owlfish

Customer Service and Trainish Mysteries

Dear Customer Service Agent at the Future Travel Counter at Euston today -

You provided superb customer service, diligently researching cheaper options on my behalf and chatting in a calm, relaxed, comfortable fashion. It was a pleasure to work with you.

The rest of the queue was not nearly so grateful, I'm sure. Twenty people long, four windows open, and the line was inching along at a snail's pace. Also, I hadn't realized that my request would be quite so complicated - a return trip for which I'd come equipped with the dates and times of trains I wanted. If that's complicated, no wonder the line was moving slowly.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 6 comments